Monday, July 28, 2014

And Then There Was That Bomb Threat…

(Yep. We got those too. I was privy to 3 of these. One took place over half my shift on a Saturday.)

Supervisor: *speaking to the room* We need everyone to hang up their phones and leave the building as quickly as possible. Apologize to the customer. They’ll have to call back later.

(About 2-3 minutes in when most of us are off the phones and grabbing our immediate personal items…)

Customer Service Rep: [Supervisor], this customer refuses to get off the phone for the emergency.

Supervisor: Tell him you apologize, but that we have to leave the building. If he wants to complain, he can email us.

Customer Service Rep: [Relays the information.] He wants to talk to a supervisor.

Supervisor *picks up the handset from the agent*: Hello, sir? I’m the supervisor. Whatever your issue is, it will have to wait. (Waits as the customer continues to rant and drag on the minutes.) Sir. The reason is that we have had a bomb threat. Call back later and you can complain then. (He forced a disconnection of the phone by pulling out the phone cords).

(Here’s one from me after given the all clear to go back into the building.)

Me: [Blank] card support. This is [Blank].

Employee: Yeah this is [Blank] from Store #. You all must be busy today. It took a while to call in.

Me: Actually we had someone call in a bomb threat and we had to evacuate the building.

Employee: What? Really?

Me: Yep. It’s going to keep us busy for the rest of the day.

Employee: Wow. Who the heck would want to blow up the company?

Employee #2 (in background): Someone who didn’t get their damn beta key.


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