Wednesday, June 03, 2015

Steam's New Refund Rules

Steam has done another update to their Terms of Service, with a change that has the internet a flutter. Refunds! Usually an area where you have to fight tooth and nail in order to get a product returned, it's an even more daunting task when it's a digital product. How can a retailer know if you really deleted the game from your hard drive? How do they know you haven't already sold off the product key to someone else? Digital products typically have a hard-line, no return policy. EA has eased up on the rules a bit, but as a whole, it's a challenge to return a digital items.

And Steam wants to change that. Today they are in full-force in testing their new refund program, where you can return almost anything you purchase for any reason. No answer is too absurd: my cat didn't like the loud noises. Refund!

There are caveats to this, of course. The game needs to have been purchased within 14 days or less, and not have been logged more then 2 hours of game time via the Steam client. This includes DLC. In-game purchases will have a 48 hour refund window. In the case of some DLC that makes extreme changes to the game, such as boosting your character up a higher level, those can not be refunded, and will be marked on the product page as such. This also applies to any bundles you may have purchased, so long as the combined play time of all of the bundled items is under 2 hours. Movies are not eligible, nor are gifts to friends once they have been claimed. And if you've been caught cheating, you forfeit your right to a refund.

Essentially this is a policy to help those who have issues with their computers, or decide after the first hour of game play that its not the right title for them. You can get a refund and have money back in your wallet within a week. Because nothing sucks more then downloading a game, thinking you have the right specs or even better on your PC, and then it doesn't work. Hopefully the new system will help out their customers.

0 comments:

Post a Comment

Thank you for taking the time to leave a comment.

We ask that you please do not include any offensive, sexist, or derogatory language - otherwise your comment will be removed.