Thursday, July 17, 2014

Fear the Girly Parts

(Note, this happened at least once a month, if not more often. The way the phone system works, any previous phone numbers that you picked up will filter to your queue to ensure repeat calls can be answered by the same agent.)

Me: Thank you for calling [blank], this is [blank]. How may I help you?

Caller: (A boy responds, sounded to be under the age of 16.) Um…er…yeah…um…nevermind. *hangs up*

(Phone rings again.)

Me: Thank you for calling [blank], this is [blank]. How may I help you?

Caller: Sh*t. *hangs up*

(Phone rings once more.)

Me: Thank you for calling [blank], this is [blank]. How may I help you?

Caller: Um...*hangs up*

(Phone rings, yet again. Caller ID confirms that it’s the same number.)

Me: Thank you for calling [blank], this is [blank]. Before you hang up, do you need to speak with this company are you accidentally pressing redial?

Caller: Damn! Why do I keep getting you?

Me: It’s the way our phone system works, sir. How can I help you?

Caller: Um…are there any dudes there?

Me: Yes there are, sir.

Caller: I want to talk to them.

Me: Just a moment.

(I placed him on hold for nearly 20 minutes until a male rep was available. He told the rep that he didn’t think a ‘girl’ could help him with a game question. What did he want? The store hours of his local shop.)

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